By interacting with PCD , you agree to our private business policies
Shipping and delivery policy
- The computer is installed and equipped within 3 to 7 working days (Friday vacation) from receiving the payment and money transfers are confirmed within 48 hours After that, the order is delivered to the shipping company SMSA, which makes the delivery process from 2 to 3 working days in case there is no emergency or accidental problem with the shipping company
- PCD is not responsible for the computers after they are delivered to the shipping company, whether for delayed shipments or damage
- All shipments go out with the shipping company without insurance, which means that the highest amount that the shipping company will pay to the customer is 375 riyals in case of damage, whatever its value.
- If the customer wants to insure the shipment, he will pay the shipping company via PCD an additional 2.5% of the shipment value (non-refundable)
- PCD is not responsible for the damages that occur to the shipment or the computer due to shipping, and the customer must verify the shipment before signing to receive it and not receive it if it is damaged.
- If the customer discovers any damage in the shipment after receiving it, he can file a compensation claim against the shipping company and not PCD, provided that this is within 24 hours according to the policy of the carrier company – and the customer must file a complaint by calling SMSA to the free number 920009999
- All parts sent to our customers are sealed with factory packaging and confirmation is made through a permanent examination by the department responsible for shipping.
Computers pickup policy ( from customer to PCD )
- PCD is obligated to receive the computers on his account that reach the customer and show a hardware defect within 3 days
- If a hardware problem appears after the third day, we are not obligated to receive the computer at our expense.
- We provide a shipping service from the customer to PCD, with a value of 70 riyals, receipt and delivery, which is transferred to our account.
- We are not responsible for errors and damages that occur due to shipping, whether in sending or receiving
After receiving the request, the customer must review the parts and ensure that they comply with the required specifications within 48 hours, and in the event of any notice, they must communicate directly with the administration on the official email [email protected]
- PCD has the right to change the request without referring to the customer, provided that this change is for the better, such as putting a better graphics card, a faster screen in frequency, or a higher class processor, even if the product company changes, such as putting ASUS instead of PALET in graphics cards, for example.
- Windows 10 Pro with genuine key will be installed if it is included in the required offer
- The activation code for Windows is valid to activate the computer only once, in case the customer made the formatting, and he will not be able to activate again
- PCD is not responsible for any problems or errors that appear in the software (software) after 24 hours of receiving the computer.
- All free software and games that are installed on the computer are not under warranty or technical support, and we are not responsible for their activation.
- PCD is not an educational body, so we do not provide educational services, training or explanations.
Technical support policy
- Technical support is provided via the website only pcdsupport.com
- The technical support team determines through communication if the malfunction is software or hardware
- The technical support team on the site will guide the customer to the correct procedure
Document and billing policy:
- The invoice is sent via email unless the customer requests otherwise (please make sure that the email is entered correctly, so that the bill will be sent after confirming the request). In the case of a request from one of the delegates, please provide the seller with the email and the correct data to send the invoice.
- No printed invoice is approved without the institution’s stamp.
- All correspondence and correspondence of PCD are issued in official papers.
- No copy of printed invoices is kept.
Shipping, delivery and damages policy
- The customer receives his computer from the office or the nearest distribution point to the customer’s address
- Free shipping with SMSA Express (FedEx) and often arrives within 2-3 working days inside the Kingdom (Friday vacation)
- Shipments will be delivered to the shipping company at 9:00 PM except for Friday
- The shipment can be tracked through the company website http://goo.gl/7vp6Z0
- PCD is not responsible for the breakage caused by the shipping company and therefore the customer must file a complaint with the carrier company. And he filed a complaint in the Saudi Post against the carrier company
- The parts box of computers are shipped with the Pc
- The computer is fully prepared, tested and commissioned before sending to the customer
Price policy, payment and cancellation of orders
- Quotations for specific customers for 48 hours only
- We are not bound by any expired bid (ad), whether the quantity expires or the date of the offer
- PCD provides multiple means of payment, electronically via the website or by bank transfer on one of the approved accounts
- No invoice will be approved unless the customer completes the value of the invoice .. The down payment system can only be applied for special cases
- The customer cannot receive the computer before completing the amount
- The computer is not retrieved after receiving it
- The customer will be deducted 500 riyals in the event of canceling the order after the installation process and 570 after installation and shipping
- In the event that the parts order is canceled after completing the shipment, the shipping fees will be deducted back and forth for the customer Deducted 2.5% of the paid value of occupancy and service fees in the event of canceling the order
- The customer shall be returned within 7 working days
Business and communication policy
- The official working time of the showroom is 10 am to 7 pm
- Friday (vacation)
- Communication with sales is through live chat on the site from 12:00 noon until 11:00 pm
- Contact the technical support team via live chat on the website (from 1 pm to 11 pm)
Contact the customer service team via live chat on the website (from 11 am to 7 pm).
Contact the administration via email: [email protected]
You must contact the same number registered in PCD’s databases to obtain customer service or technical support, or a second number approval request must be sent from the same number for communication.
Warranty and return policy
- Returning the computer for any reason is prohibited, and faulty parts are to be replaced by the dealer
- According to the instructions of the Ministry of Commerce, all parts in the warranty are subject to the (consumption value) policy
- The guarantor is the agent, not PCD
- The warranty period for most parts is two years for defects in hardware
- If the serial number is removed from the item cover and warranty sticker, we will not be able to cover the costs of the repair. Please ensure that the serial number has not been tampered with or removed. If this happens, we will not be able to serve you
- We cannot serve you if the original cartons of the product are not available
- The warranty is for workmanship defects only and does not cover other faults such as breakages or damages resulting from misuse
- The warranty will not apply to any damages caused by (use of incompatible accessories – failure to follow the manufacturer’s instructions)
- The warranty is void in the event that the computer box is opened without technical support approval or the silver insurance sticker is removed from the back of the computer
- The warranty is considered to be absent if the product is used incorrectly, such as overclocking the processor, graphics card, overheating, or downloading dangerous programs.
- We will inspect any part before sending it to the agent to make sure that the problem is caused by a manufacturing error.
Attempting to maintain the product at any maintenance center that is not approved by the agent will cancel the product warranty
- During the warranty period, you can service the item every time your item needs maintenance.
- There is no warranty extension option available from any third party other than a PCD
- The customer will pay all shipping fees in case of guarantee (receipt and delivery, the value of which is 70 riyals)
If a problem appears with the computer within 72 hours of receiving it, PCD will bear the shipping costs to and from the customer
- The maximum period of maintenance is 14 days from the date the agent received the item and not from the date PCD received it
- The warranty does not include the data .. The warranty only includes the hardware
Guarantee of free gifts provided by a PCD (such as accessories). One-week operational guarantee
- Any product purchased from the store is non-refundable unless:
- That the piece or pieces are within its original packaging and have not been disassembled or used.
- That there is a technical or manufacturing defect in the piece, and in this case it is transferred to the warranty department for replacement or return after confirming the existence of the defect within the terms of the product warranty.
- The use of cards in mining is illegal, and the card failure is classified (misuse)
- Guarantee for chairs and tables: These products are considered consumable, so the operating guarantee is a comprehensive guarantee within the first 72 hours ((the customer checks the piece if there is any deficiency or any problem in the work of the chair) The customer is entitled to replace the product directly)) and the customer has the right to replace the product directly . After that, the warranty is for a year from the date of purchase only on the chassis and does not include breakage, denting, wear or hydraulic.
1- The computer must be wrapped in its original carton and to ensure proper packaging
2- We are not responsible for bad packaging or computer damage due to shipping, God forbid.
3- In the event that the item is subjected to bad shipping (broken), we will notify the customer directly to file a claim against the shipping company
4- The warranty does not include any broken piece.
5- These observations may result in a delay in the service of receiving and delivering the computer to you