By interacting with PCD , you agree to our private business policies

Pick-up and Delivery Policy

  • The advantage of free shipping to and from the customer (for devices or parts) that are within the warranty provided that the defect is manufacturers (hardware) and not misuse or a software problem.
  • If the customer has a problem with the software or wants to do a general inspection that is not covered by the warranty, we offer a shipping service (through SMSA) from the customer to PCD and back at a reduced price of 70 riyals.
  • The customer must put the piece or device in its original carton, and the packaging must be safe in order to preserve the integrity of the piece/device. Any damage during shipment PCD will not be responsible for.
  • After receiving the request, the customer must review the parts and ensure that they conform to the required specifications within 48 hours.
  • PCD has the right to change the request without referring to the customer, provided that this change is for the better, such as placing a better graphics card, a faster screen in frequency, or a higher class processor, even if the product company changes, such as placing asus instead of palet in the graphics cards, for example.

Software Policy

  • Windows 10 Pro with genuine key will be installed if it is included in the required offer
  • The activation code for Windows is valid to activate the computer only once, in case the customer made the formatting, and he will not be able to activate again
  • PCD is not responsible for any problems or errors that appear in the software (software) after 24 hours of receiving the computer.
  • All free software and games that are installed on the computer are not under warranty or technical support, and we are not responsible for their activation.
  • PCD is not an educational body, so we do not provide educational services, training or explanations.

Technical support policy

  • Technical support is provided via whatsapp only
  • The technical support team determines through communication if the malfunction is software or hardware
  • The technical support team on the site will guide the customer to the correct procedure

Document and billing policy:

  • The invoice is sent via email unless the customer requests otherwise (please make sure that the email is entered correctly, so that the bill will be sent after confirming the request). In the case of a request from one of the delegates, please provide the seller with the email and the correct data to send the invoice.
  • No printed invoice is approved without the institution’s stamp.
  • All correspondence and correspondence of PCD are issued in official papers.
  • No copy of printed invoices is kept.

Shipping, delivery and damages policy

  • The customer receives his computer from the office or the nearest distribution point to the customer’s address
  • Shipping with SMSA Express (FedEx) and often arrives within 2-3 working days inside the Kingdom (Friday vacation)
  • Shipments will be delivered to the shipping company at 4:00PM except for Friday
  • The shipment can be tracked through the company website
  • PCD is not responsible for the breakage caused by the shipping company and therefore the customer must file a complaint with the carrier company. And he filed a complaint in the Saudi Post against the carrier company
  • The computer is fully prepared, tested and commissioned before sending to the customer

Price policy, payment and cancellation of orders

  • Quotations for specific customers for 48 hours only
  • We are not bound by any expired bid (ad), whether the quantity expires or the date of the offer
  • PCD provides multiple means of payment, electronically via the website or by bank transfer on one of the approved accounts
  • No invoice will be approved unless the customer completes the value of the invoice .. The down payment system can only be applied for special cases
  • The customer cannot receive the computer before completing the amount
  • The computer is not retrieved after receiving it
  • The customer will be deducted 500 riyals in the event of canceling the order after the installation process and 600riyals after installation and shipping
  • In the event that the parts order is canceled after completing the shipment, the shipping fees will be deducted back and forth for the customer Deducted 2.5% of the paid value of occupancy and service fees in the event of canceling the order (computer or parts).
  • The customer shall be returned within 7 working days

Business and communication policy

  • The official working time of the showroom is 10 am to 7 pm
  • Friday (vacation)
  • Communication with sales is through live chat on the site from 12:00 noon until 11:00 pm
  • The technical support team is contacted through WhatsApp. The response will be between 12:00 pm and 9:00 pm
  • Contact the administration via email: [email protected]
  • You must contact the same number registered in PCD’s databases to obtain technical support, or a second number approval request must be sent from the same number for communication.

Maintenance center policy

  • PCD is not responsible for any files, data, or programs on the device, and we do not bear responsibility for the loss of any of them.
  • The customer will be contacted within 48 hours to inform him of the results of the inspection and maintenance required for his device and the expected maintenance cost, so that the customer’s approval will be obtained before maintenance is performed on the device.
  • The customer must pay the maintenance cost before receiving the device, or pay the inspection cost if he does not want to complete the maintenance.
  • The warranty is three days and does not include misuse, problems with the power supply, battery, programs installed by the customer, or the Internet.
  • PCD does not fall under the responsibility of any device that remains more than 14 days after the end of the maintenance procedure for it and the customer did not come to receive it.
  • You will receive a WhatsApp message on your mobile after completing the maintenance of your device.PCD is not responsible for the customer losing the warranty for his device due to opening the device for maintenance, based on the customer’s request to perform maintenance for his device.

Important Notices:

1- The computer must be wrapped in its original carton and to ensure proper packaging
2- We are not responsible for bad packaging or computer damage due to shipping, God forbid.
3- In the event that the item is subjected to bad shipping (broken), we will notify the customer directly to file a claim against the shipping company
4- The warranty does not include any broken piece.
5- These observations may result in a delay in the service of receiving and delivering the computer to you