Warranty and return policy

  • Returning the computer for any reason is prohibited, and faulty parts are to be replaced by the dealer
  • According to the instructions of the Ministry of Commerce, all parts in the warranty are subject to the (consumption value) policy
  • The guarantor is the agent, not PCD
  • Shipping to the agent inside or outside Saudi Arabia at the expense of the customer
  • The warranty period for most parts is two years for defects in hardware
  • If the serial number is removed from the item cover and warranty sticker, we will not be able to cover the costs of the repair. Please ensure that the serial number has not been tampered with or removed. If this happens, we will not be able to serve you
  • We cannot serve you if the original cartons of the product, especially the monitors cartons, are not available
  • The warranty is for workmanship defects only and does not cover other faults such as breakages or damages resulting from misuse
  • The warranty will not apply to any damages caused by (use of incompatible accessories – failure to follow the manufacturer’s instructions)
  • The warranty is void in the event that the computer box is opened without technical support approval or the silver insurance sticker is removed from the back of the computer
  • The warranty is considered to be absent if the product is used incorrectly, such as overclocking the processor, graphics card, overheating, or downloading dangerous programs.
  • We will inspect any part before sending it to the agent to make sure that the problem is caused by a manufacturing error.
    Attempting to maintain the product at any maintenance center that is not approved by the agent will cancel the product warranty
  • During the warranty period, you can service the item every time your item needs maintenance.
  • There is no warranty extension option available from any third party other than a PCD
  • The customer will pay all shipping fees in case of guarantee (receipt and delivery, the value of which is 70 riyals)
    If a problem appears with the computer within 72 hours of receiving it, PCD will bear the shipping costs to and from the customer
  • The maximum period of maintenance is 14 days from the date the agent received the item and not from the date PCD received it
  • The warranty does not include the data .. The warranty only includes the hardware
    Guarantee of free gifts provided by a PCD (such as accessories). One-week operational guarantee
  • Any product purchased from the store is non-refundable unless:
    • That the piece or pieces are within its original packaging and have not been disassembled or used.
    • That there is a technical or manufacturing defect in the piece, and in this case it is transferred to the warranty department for replacement or return after confirming the existence of the defect within the terms of the product warranty.
  • The use of cards in mining is illegal, and the card failure is classified (misuse)
  • Guarantee for monitors : This product is considered very sensitive and may be damaged during shipment. Therefore, we advise our valued customers to insure their shipment that includes a monitor. It is forbidden to cancel the order and return the monitor if it has been shipped.
  • Chairs and desks guarantee: These products are considered consumables, so the guarantee is a comprehensive guarantee within the first 72 hours (the customer inspects the piece if there is any shortage or any problem in the work of the chair, the customer has the right to replace the product directly). After that, the guarantee will be according to the table shown below:

Details

 Brand

Chairs: One year warranty on hydraulics only

The guarantee does not include fractures or cutting of the skin

Tables: Operational guarantee for a week.

COUGAR / RAZER

A two-year warranty that includes poor manufacturing and does not cover fractures or skin cuts

XROCKER – TWISTED MINDS – EUREKA – DXRACER

Chairs: two years, with the exception of R1 chairs, the warranty is one year.

Tables: The warranty is two years, except for the mousepad that comes with the table.

COOLER MASTER

Chairs: A one-year warranty on the leather that it is intact, and the tires, if there is a defect in rotation, does not include breaking or cutting the leather.

Tables: Warranty if there is any missing piece or a manufacturing defect for a period of one week from the date of purchase.

HYPERX – GAMEON

A two-year warranty that includes poor manufacturing and does not cover fractures or skin cuts

RAIDMAX,GALAX
  • PCD does not guarantee that the products displayed on the site will work on other devices such as Playstation or Xbox
    And the specifications of each product are compatible with computers only
  • Products that do not have an agent in Saudi Arabia need 40 to 60 days for maintenance and warranty.
  • The customer bears the value of shipping costs in the event of maintenance for products that do not have an agent in Saudi Arabia
  • We note that the only reference for determining the warranty of parts is PCD, so our valued customers must send the parts or device that suffers from any problem to the company exclusively. Note that we are not responsible for any error that occurs as a result of anyone other than our maintenance crew tampering with the piece or device.