Warranty and returns policy
It is prohibited to return the computer for any reason, and broken parts will be replaced by the agent
Based on the instructions of the Ministry of Commerce, all parts under warranty are subject to the (consumer value) policy.
The warranty period on parts is two years for manufacturing defects in hardware
If the serial number is removed from the item packaging and warranty sticker, we will not be able to cover the repair costs. Please ensure that the serial number has not been tampered with or removed. If this happens, we will not be able to serve you
We cannot serve you if the original cartons for the product are not available, especially the screen cartons
The warranty is for manufacturing defects only and does not include other malfunctions such as breakages or damage resulting from misuse
The warranty will not apply to any damages resulting from (using accessories that are not compatible with the product - not following the manufacturer’s instructions)
The warranty is considered void if you open the device box without approval from technical support or remove the silver insurance sticker from the back of the device
The warranty is considered void if the product is used incorrectly, such as overclocking the processor or graphics card, raising the temperature, or downloading dangerous programs
We will inspect any part before sending it to the agent to ensure that the problem is due to a manufacturing error
Attempting to service the product at any maintenance center not authorized by the agent will void the warranty on the product
During the warranty period, you can maintain the item every time your item needs maintenance.
There is no extended warranty option available from any third party other than PC Doctor
The customer will pay the full shipping costs in the case of warranty (receipt and delivery cost 70 riyals)
If a problem appears with the device within 72 hours of receiving it, Computer Doctor will bear the shipping costs to and from the customer
The maximum maintenance period is 14 days from the date the agent receives the item and not from the date the computer doctor receives it
The warranty does not include data. The warranty only includes hardware
The guarantee of the free gifts provided by Computer Doctor (such as accessories) is an operational guarantee for one week only
Products that do not have an agent in Saudi Arabia require 40 to 60 days for maintenance and warranty
The customer bears the shipping costs in the event of maintenance for products that do not have an agent in Saudi Arabia
Any product purchased from the store is non-returnable unless:
The piece or pieces must be in its original packaging and has not been disassembled or used. We must be contacted within 48 hours of receiving it.
If there is a technical or manufacturing defect with the piece, in this case it is transferred to the warranty department for replacement or return after confirming the existence of the defect within the terms of the product warranty.
The use of cards in mining is considered illegal, and card malfunction is classified (misuse).
Screen warranty: This product is considered very sensitive and may be damaged during shipping. Therefore, we advise our valued customers to insure their shipment that includes a screen.
It is prohibited to cancel the order and return the screen if it has been shipped
Warranty for chairs and tables: These products are considered consumable, so the operation guarantee is a comprehensive guarantee within the first 72 hours (the customer inspects the piece if there is any deficiency or any problem in the operation of the chair. The customer has the right to replace the product directly). After that, the guarantee will be according to the table shown below:
The brand
Warranty details
COUGAR/RAZER
Chairs: one year warranty on hydraulics only
The warranty does not include breakages or cuts in the skin
Tables: one week operational guarantee.
XROCKER – TWISTED MINDS – EUREKA – DXRACER
A two-year warranty includes poor manufacturing and does not cover breakages or cuts in the skin
COOLER MASTER
Chairs: two years warranty, except for R1, one year warranty
Tables: two years warranty, except for the mousepad that comes with the table
HYPERX - GAMEON
Chairs: a one-year guarantee on the leather that it is intact, and on the tires if there is a defect in the rotation, it does not include breaking or cutting the leather
Tables: Warranty if there is any missing part or a manufacturing defect for a period of one week from the date of purchase
RAIDMAX, GALAX
A two-year warranty includes poor manufacturing and does not cover breakages or cuts in the skin
PCD does not guarantee that the products displayed on the site will work on other devices such as PlayStation or Xbox, and that the specifications found in each product are compatible with computers only.
We note that the only reference for determining the parts warranty is the computer doctor, so our valued customers must send the parts or device that suffers from any problem exclusively to the company. Note that we are not responsible for any error resulting from the intervention of any other party other than the Computer Doctor team to attempt repair
Financial return policy within the guarantee:
Financial return policy within the warranty: The depreciation value of the parts for which a cash refund is requested is deducted according to the following table
Use value
From (1 month) to(6 months) value
0 6 0%
6 9 15%
9 18 25%
18 24 40%
24 36 65%